Damaged Goods, Incorrect Deliveries or No Longer Wanted Goods
Any damaged or incorrect items that need to be returned to us must be authorised in advance by us at the gallery. We need to be notified of any returns within 7 days following receipt of the item, stating the nature of the damage/defect and quoting the invoice no.; failure to notify us will deem you to have
accepted the goods.
Damaged or incorrect deliveries must be returned to us within 14 days of receipt of items. The gallery will only refund the postage & packaging costs of returned goods if they were deemed faulty or damaged on delivery.
If the work has been damaged during transit, a claim will be made with the relevant courier against the insurance paid for when shipping the work. Please check all items upon delivery, and report any damage to us immediately.
Returns & Refunds
Any goods bought and received from Dancing Light Gallery but no longer wanted can be returned, in the same perfect condition that it was bought in, within 7 days following the date of purchase. We cannot refund after the 7 working days under any circumstances.